Understanding My Bill

Thank you for taking the time to review the statement explanation. If you have any questions, please don't hesitate to call our office at 800-362-9336. Please read below for a brief explanation of the layout.

 

 

KS Universal Svc Fund: A fee used to promote and assure the availability of universal service at rates that are reasonable and affordable between rural and urban areas. Public Service Commissions established rules and procedures for the USF.

911 Fee: A fee that helps pay for emergency services such as fire and rescue.

Federal Subscriber Line Charge: This charge was instituted in 1984 to cover the costs of a portion of the local phone network.

Federal Excise Tax: This is a 3% tax mandated by the Federal government. It is assessed on taxable services provided by HCI's non-regulated entities, such as Long Distance service.

Taxes: Mandated federal, state, and local taxes.

State and Local Taxes: Taxes imposed by state and local governments, assessed on taxable services included in your bill.

Home Communications bills all customers in advance for monthly recurring charges and in arrears for long distance toll charges. Credits or charges for any service made during the month will be reflected in the next billing as a non-recurring charge.

If you have any questions regarding your bill or disagree with any portions of your bill, immediately contact Home Communications with your concerns. To dispute the outcome related to your services, you may contact the Kansas Corporation Commission at 800-662-0027. Home Communications is a public utility service provider and is subject to rules, regulations and charges set forth in its tariff as filed with the Kansas Corporation Commission. These tariff's are subject to change and are available for inspection during business office hours.